Refund Policy
Transparent and straightforward refund terms for your assurance
Introduction
We at ModernArtCollections recognize that plans can change, and we are committed to having a refund policy that is clear and just. These terms specify the circumstances under which refunds may be given for our yacht charter services.
Before booking your charter, please review this policy thoroughly. By finalizing a charter with ModernArtCollections, you are indicating your acceptance of these conditions for refunds.
Standard Cancellation and Refund Guidelines
Over 72 Hours Prior to Charter
Eligible for: Full reimbursement minus service charges
Refund Processing Duration: Within 5-7 business days
Service Charge: €50 for card payments
Requirement: Must be requested formally through written correspondence or by telephone
Between 24 to 72 Hours Before Charter
Eligible for: Half of the total charge for the charter
Refund Processing Duration: Within 7-10 business days
Service Charge: €25 subtracted from the reimbursement amount
Requirement: A valid cause is required; additional overhead costs are applicable
Under 24 Hours Prior to Charter
Eligible for: No refunds offered
Exception: We might take into account cases of emergency
Alternative: At the discretion of the management, a credit for future charter could be given
Requirement: Proof is necessary for claims related to emergencies
Cancellations Due to Weather Conditions
Our Commitment to Safe Weather Conditions
Our highest concern is your safety. In the event that our certified captain judges weather conditions to be hazardous for the charter, we provide flexible alternatives:
- Complete Reimbursement: Full refund if cannot be rescheduled
- Change of Date: Reschedule to an upcoming available time without additional fees
- Charter Credit: Issue of a credit valid for a year from the initial charter date
Evaluation of Weather Conditions
We perform a thorough weather check which includes:
- Evaluation of wind speed and patterns
- Assessment of wave height and sea state
- Forecasts of visibility and precipitation
- Advisories and cautions from the Coast Guard
- Safety considerations by our expert captain
Timing of Decision: We make calls on weather-related cancellations no less than 4 hours before the charter's slated departure.
Medical Emergency Reimbursements
Emergency Conditions
We are sympathetic towards sudden medical emergencies. The following scenarios might be eligible for special consideration:
- Unforeseen sickness or injury demanding hospital care
- Passing of a close family member
- Unanticipated military duty
- Summons for jury service or a court order
- Disasters affecting travel
Required Proof
To review emergency refunds, please provide:
- Doctor's note or hospital records
- Death notification, as necessary
- Military conscription notice
- Official court request
- Advisories on emergencies
Reimbursement Process: Emergency repayments are handled within 3-5 business days upon submitting adequate documentation.
Cancellations on Operational Grounds
Technical Difficulties
In case the yacht allocated to you encounters unsolvable technical issues:
- Substitute Yacht: We will endeavor to offer a similar alternative
- Complete Reimbursement: Granted when no suitable substitute is found
- Partial Reimbursement: If the replacement yacht has a different price point
- Compensation: Extra compensation may be suggested to offset any inconvenience
Lack of Available Crew
In rare situations where a certified crew is not accessible:
- Efforts will be made to furnish an alternate crew when feasible
- Complete reimbursement if the charter cannot be carried out
- Reschedule without incurring extra charges
Refund Processing Details
Method of Payment
Repayments are made through the same method initially used for the booking:
- Cards: Typically 5-7 business days
- Direct Bank Transactions: Typically 7-10 business days
- Cash/Cheque: Normally 3-5 business days
Administrative Fees
Card Transactions
€50 fee for cancellations executed over 72 hours before the scheduled time
Bank Transactions
€25 fee for all reimbursements done through bank transfer
Processing Fees Abroad
Extra costs might apply for payments processed internationally
Charter Credit Policy
Situations for Credit Issuance
Credits for charters might be issued instead of refunds under some conditions:
- Late cancellations (under 24 hours prior)
- Cancellations due to weather
- Charters willingly moved by guests
- Disruptions due to operations
Credit Conditions
- Validity Period: 12 months from the date of issuance
- Non-transferable: Cannot be shifted to other individuals
- Amount: Value equal to the whole charter cost (excluding administrative fees)
- Application: Redeemable towards any available charters
- Expiry: No extensions past 12 months
Refunds for Partial Service
Interruptions to Service
If the service during your charter is disrupted or abbreviated by events within our remit:
- Proportional refund based on time not utilized
- Credit for a future charter of equal monetary value
- Gratuitous services or enhancements
Issues Attributable to Guests
If a charter must conclude prematurely due to the actions of guests or safety breaches:
- No compensation for the period not used
- Full payment obligation remains
- Additional fees may be incurred
Managing Refund Disputes
In case you disagree with a decision regarding your refund, you have the option to:
- Request a reassessment by our administrative team
- Submit further evidence or documents
- Seek help from consumer advocacy groups
- Pursue any legal courses as allowed by prevailing law
Applying for a Refund
Initial Step: Get in Touch
Direct your refund application through:
- Email: [email protected]
- Phone: +33 4 93 00 00 00
- In person at our waterfront office
Second Step: Supply Required Details
Your application should include:
- Verification of the booking, such as a confirmation number
- Scheduled time and date of the charter
- A clear rationale for the cancellation
- Relevant supportive documentation if necessary
- Desired method for refunding
Third Step: Assessment and Execution
Our team will send you an acknowledgement within a day, evaluate your application in accordance with this policy, and inform you of our decision in 48 hours, with approved refunds being processed as indicated previously.
Noteworthy Points
- All applications for refunds need to be placed in written form
- All refunds will be processed in €, regardless of the currency used for the original payment
- Purchasing travel insurance is strongly advised
- The conditions listed here are open to change with a 30-day notification period
- Tax and regulatory conditions applicable to refunds
Contact Details for Refunds
If you have inquiries about refunds or would like to submit a request:
Refunds Division
ModernArtCollections Marine Services Ltd.
Marina Point
Nice 06200
France
Phone: +33 4 93 00 00 00
Email: [email protected]
Hours of Operation: Monday–Friday, 9:00 AM – 5:00 PM